-What if I
want the emergency service and the police
called for a tow truck?
-How
long is the free service loaner free?
-Where do I
get a claim number?
-Are you open
on Saturday?
-Will the
parts be ordered before I drop off my car
for repair?
-If my
vehicle's frame is damaged is the car a
total loss?
-Can you match
my car paint color?
-Can I get
other work done on my car while it in the
body shop?
-How long will
the repairs take?
-Can I get a
ride home when I drop off my car?
-How can I get
a rental car?
-How will I
know when my car is done?
-Is there a
warranty on the repairs to my vehicle?
-Do I have to
pay a deductible?
-What forms of
payment do you accept?
-What are
Betterment Charges?
-Can I wash My
car?
WHAT
IF I WANT THE EMERGENCY SERVICE AND THE
POLICE CALLED FOR A TOW TRUCK?
Unless there is a fatality involved you
should always move your vehicle out of the
way of oncoming traffic. After most
accidents vehicles will still start and
drive under their own power for a short
distance. Talk with the officer and advise
him or her that you have already called a
wrecker to the scene. Since it is your
vehicle, and if it is out of harms way, most
times the police will let you dictate where
the vehicle goes. In the event the police
department mandates their contractor
tows your vehicle let them have but find out
who is towing the vehicle. Our wrecker upon
providing your free
service loaner will then go directly to that
tow yard on the next business day, (most
private tow companies will not release
vehicles after hours) to redeem your
vehicle and move it to our facility.
HOW
LONG IS THE FREE SERVICE LOANER FREE?
In all cases the free service loaner
contract that you will be provided upon
receipt of the vehicle during the emergency
will only be valid until the next regular
business day. On the next business day a new
contract will have completed and the rental
will be billed according to your insurance
company guidelines. In the event your
insurance policy does not afford rental car
coverage please consult with your repair
facility manager.
WHERE
DO I GET A CLAIM NUMBER?
Claim numbers are issued by your
insurance company at the time you report
your accident. Just jot it down and bring it
in with you when you come in to begin the
repair process, we will do the rest.
ARE
YOU OPEN SATURDAY?
No, but we are open Monday-Friday, 8:00
a.m. - 6:00 p.m. and Saturday by
appointment.
WILL
THE PARTS BE ORDERED BEFORE I DROP OFF MY
VEHICLE FOR REPAIR?
Absolutely. We generally order your
vehicle's parts at the time that we write
the estimate and schedule your vehicle for
drop-off a couple of days later unless your
vehicle is found unsafe to drive, then we
would help you arrange for a rental vehicle
as soon as possible. This enables us to
provide quicker turnaround time.
IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL
LOSS?
No. A car is a total loss only when the
price of repairs exceeds the insurance
company's determined value of your vehicle.
Nowadays, most cars are built using unibody
(frame and body as one) construction. Our
highly skilled technicians, with the aid of
our state-of the-art computer measuring
system, can return your vehicle to its
original factory specifications. If it is
determined that the frame section is bent
beyond repair, that section can simply be
replaced.
CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes
incorporate multiple layers of highly
specialized paints. We have made a major
investment in the finest paint system
available and constantly upgrades its
technology and equipment to ensure that each
vehicle's paint matches. We take special
pride in our ability to match factory
finishes as the final step in the
restoration process.
CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE
WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what
other work you would like done so that he or
she can make the necessary arrangements.
HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of
the time it will take to complete the
repairs to your vehicle. Be sure to
check with your advisor for the specifics on
your vehicle.
CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this
service to you. We want each customer's
visit to be a positive experience and will
work diligently towards that goal. We
provide a pickup and delivery service.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle
is ready to be picked up. You can also check
this website. You will see a message
from your advisor telling you
that your vehicle is ready to be picked up.
Feel free to call or e-mail your advisor
during the repair process if you have
questions or concerns.
IS
THERE A WARRANTY ON THE REPAIRS TO MY
VEHICLE?
Yes. We guarantee all repairs with a
Lifetime Warranty.
DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will
be responsible for is determined by your
insurance policy. If you carry broad
collision, and you were not at fault, your
insurance company most likely will waive
your deductible. Insurance companies
determine fault by your account of the
accident when you make the claim, and by
reviewing the accident report filed with the
police department. If you aren't sure about
your deductible, you can call your agent and
he can tell you whether your insurance
company has waived your deductible or
whether you will be responsible to pay this
when you pick up your vehicle.
WHAT
FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to
pay for your portion of the repairs to your
vehicle is with a major credit card. We
accept Visa & Mastercard. Of
course cash is always welcome.
WHAT
ARE BETTERMENT CHARGES?
Parts that wear out and need replacement
with time and use (i.e., tires, batteries,
and suspension parts) are commonly subject
to betterment charges when they are replaced
during the repair process. These betterment
charges are determined by your insurance
company and are pro-rated based on actual
miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DO NOT · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DO NOT · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.